SupaSQL Support

Let’s get you back to querying.

For account, subscription, technical, privacy, or TestFlight questions, contact the SupaSQL team directly.

Email utivillainc@gmail.com

Before you email

Please include:

  • Your SupaSQL app version and build number from Settings.
  • Your iPhone model and iOS version.
  • What you expected, what happened, and steps to reproduce it.
  • A screenshot or screen recording when useful.

Never send your Apple password, authentication token, payment-card information, or sensitive real-world data.

Response time

We aim to respond within two business days. Complex account, billing, or technical investigations may take longer.

For a widespread outage, use the subject line SupaSQL service issue and include the approximate time and screen affected.

Common questions

I cannot run a query

Confirm your internet connection, then retry. Check the selected dataset and SQL syntax. SupaSQL permits read-only learning queries and may reject unsafe statements, overly long queries, or requests above usage limits. If the problem continues, include the challenge name and exact error message in your email.

My progress is missing

Anonymous progress belongs to the session stored on that device. Use Sign in with Apple before changing devices or signing out so supported progress can remain connected to your account. If you signed in previously, confirm you are using the same Apple ID.

How do I restore SupaSQL Pro?

Open SupaSQL Settings and choose Restore Purchases. Confirm the iPhone uses the Apple ID that made the purchase. If Apple shows an active subscription but SupaSQL does not unlock Pro, email us with the product name and purchase date—do not send full receipts containing sensitive information unless requested.

How do I cancel or request a refund?

Manage or cancel at iOS Settings → Apple Account → Subscriptions → SupaSQL. Apple controls billing and refunds; request a refund at reportaproblem.apple.com. Deleting the app or your SupaSQL account does not cancel an Apple subscription.

How do I delete my account?

In SupaSQL, open Settings → Danger Zone → Delete Account and confirm deletion. This permanently removes the active account and linked learning data. For help with an inaccessible account, email utivillainc@gmail.com.

How do I report a TestFlight problem?

Take a screenshot in the beta app and share feedback through TestFlight, or email us. Include the build number shown in TestFlight and whether the issue happens every time.

Can I use real company data in the editor?

No. SupaSQL’s datasets are synthetic and intended for learning. Do not paste passwords, API keys, confidential business information, personal information, health information, financial information, or production data into SQL, interview responses, or AI features.

Privacy and legal

Read the Privacy Policy and Terms of Use. Privacy, access, or deletion requests can be sent to utivillainc@gmail.com.